The Two Warranties on Every Roof We Install

Every roof we install carries two warranties: our own 50-year labor warranty on the workmanship, and the manufacturer's limited warranty on the materials. They cover different things, they come from different companies, and knowing which is which saves you a long argument later. Here is how both work, in plain language.

Two warranties, two jobs

The manufacturer's limited warranty covers the shingles and the other components the manufacturer makes. If a shingle has a defect in how it was made and fails for that reason, that is the manufacturer's responsibility. The term and the conditions depend on the product line you choose, and the manufacturer's document spells them out. We do not state a number of years for it here because it is not ours to promise.

Our 50-year labor warranty covers the workmanship: how the roof was put on. If the materials are fine and the roof leaks because of how we installed it, that is on us, and we fix it. This is the warranty most homeowners actually use, because early roof problems usually come from installation, not from the shingles.

As a GAF certified contractor we install GAF shingles, and the manufacturer's coverage on those products comes with the roof. Our roof warranties guide goes deeper on the manufacturer side.

What the workmanship warranty covers

In plain terms, it covers leaks and failures caused by the way the roof was installed. That includes:

• Flashing. Step flashing along walls, counter flashing at chimneys, flashing at skylights and sidewalls. If water gets in because a flashing detail was done wrong, we come back.
• Nailing. Shingles nailed too high, too low, overdriven, underdriven, or with too few nails lift in wind and leak. That is an installation defect and it is ours.
• Valleys. Valleys carry the most water on the roof. A valley cut or woven wrong, or missing its ice and water barrier, is a workmanship problem.
• Penetrations. Pipe boots, vents, and exhaust caps that were set or sealed wrong at installation.
• Anything else that leaks because of how the roof was put on, including underlayment laps, starter courses, ridge caps, and drip edge.

When we find a workmanship problem, we fix it. The scope of what is covered is in the written warranty document, which controls, and you receive it with your paperwork.

What it does not cover

A workmanship warranty is not insurance, and it is not a maintenance plan. Things it does not cover:

Storm damage. Hail, wind, fallen limbs, and tornado debris are insurance matters. If a storm hits your roof after we install it, call us for a free inspection and we will document the damage for a claim. The warranty is not the way to pay for it.

Damage from other trades. Satellite dish installers, solar crews, HVAC techs, and holiday light hangers all walk on roofs and drive screws through them. If someone else opens the roof, the leak at that spot is between you and them.

Neglect. Gutters that stay clogged until water backs up under the shingles, a limb that scrubs the same spot for three years, a vent that gets covered over in the attic. Our overhanging trees guide and gutter guide cover the basics of keeping a roof out of trouble.

Normal wear. Shingles lose granules and go brittle over decades. That is aging, not a defect, and our guide to how long roofs last in Georgia explains what to expect.

How a warranty claim works with us

Simple. Call us at (470) 887-6637 or message us through your RoofMap portal and tell us what you are seeing: a stain, a drip, a lifted shingle. We come out and look. If the cause is our workmanship, we fix our mistakes; that is the whole point of the warranty. If the cause is a storm, we document it for your claim. If it is a satellite screw or a clogged gutter, we tell you that and what it would cost to fix. Either way you get a straight answer with photos.

Your paperwork lives in the portal

Warranty documents get lost in drawers. Yours do not have to. The RoofMap portal keeps your signed agreement, your invoice, the photos from before and after the job, and the warranty paperwork in one place you can open from your phone. Registration and documentation are kept there, so years from now you know exactly where everything is.

Ventilation keeps the manufacturer's coverage valid

Shingle manufacturers require adequate attic ventilation as a condition of their coverage. A roof that cannot breathe cooks from underneath in a Georgia summer, the shingles age early, and the manufacturer can decline a claim on the grounds that the installation did not meet their requirements. That is why we correct ventilation while the roof is open rather than nailing new shingles over a starved attic. Our attic ventilation guide explains intake, exhaust, and the balance between them.

A warranty is only as good as the company behind it

A 50-year warranty is a promise about the next fifty years, and it is only worth what the company's next fifty years are worth. A crew with a magnetic sign and an out-of-state plate can print the same number on the same paper. What backs ours: we are local, we live and work in the North Atlanta metro and the North Georgia foothills, and we are at the same phone number after the storm season ends. We have more than ten years of experience in residential roofing. We hold a 5.0 rating across 66 Google reviews from homeowners who can tell you what it was like to call us back. And we give 50% of our profit to Gospel-centered ministries, which is a reason to keep the doors open that has nothing to do with the next hailstorm.

Questions to ask any roofer about their warranty

Ask these before you sign with anyone, including us:

• Is the workmanship warranty in writing, and can I read it before I sign?
• Who do I call, and what happens when I call?
• How long has the company operated under this name in this area?
• Are you certified by the shingle manufacturer, and does the manufacturer's coverage depend on that?
• Does your warranty cover leaks at flashing and penetrations, or only "material defects"?
• Will you correct the ventilation, and does the manufacturer require it?
• What voids it? Every honest warranty has exclusions, and you want to hear them now, not later.

The written document controls

Everything on this page is a plain-language summary. The warranty you receive with your paperwork is the document that governs what is covered, for how long, and how to make a claim. Read it, keep it in your portal, and call us if any line is unclear. If a roofer's warranty summary sounds better than the document they hand you, believe the document.

Start with a free inspection

Whether you are shopping for a new roof or wondering what the warranty on your current one actually says, our inspection is free, comes with photos, and ends with a straight answer. Call (470) 887-6637 or schedule your free inspection online.

How long is a roof replacement warranty?

Ask how many years a new roof warranty lasts and you probably expect one number, but every new roof runs on two clocks. The first is the workmanship warranty from the company that installed it, which covers how the roof was put on. Those terms vary widely from one roofer to the next, and some are short or only verbal. Ours is a 50-year labor warranty, in writing. The second is the manufacturer's limited warranty on the shingles and components, and its term and conditions depend on the product line, which is why we point you to the manufacturer's document instead of quoting a number. Both run from installation, and both are only as good as the paper you receive, so read them, keep them, and ask questions while the crew is still in your driveway.

What can void a roof warranty

Exclusions are not fine print to fear; they are the rules of the deal. Most problems come from a short list of things homeowners can see coming:

• Installation that misses the manufacturer's requirements. Wrong nailing, missing starter strips, or a roof-over on top of old shingles can limit what the manufacturer covers. We tear off to bare decking and install to GAF requirements as a GAF certified contractor.
• Ventilation that does not meet the requirements. A starved attic cooks shingles from below, and manufacturers can decline coverage for it. We correct ventilation while the roof is open.
• Other trades opening the roof. Solar mounts, satellite dishes, new vents, and skylights added later can void coverage at that spot. Ask anyone who needs to work on the roof to coordinate with us first, and see our solar and roof replacement guide before adding panels.
• Harsh cleaning and foot traffic. Pressure washing strips granules, and walking on hot shingles scuffs them. Our algae streaks guide covers safer ways to deal with black streaks.
• Neglect. Clogged gutters, limbs rubbing the same spot, and leaks left alone for months turn small problems into big ones.

The written warranty lists the exclusions that apply to your roof, and it controls over any summary, including this one.

Selling a home with a warranty in place

A documented roof warranty is a selling point, because buyers, inspectors, and insurers all ask how old the roof is and who stands behind it. Whether coverage transfers, and what a new owner needs to do, is set by the written warranty documents, so ask us before you list and we will help you pull everything together from your RoofMap portal. Our new roof and home value guide covers the rest. With a 5.0 Google rating and more than ten years in North Georgia, we are not going anywhere.

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